Billing, Cancellation and Refund Policy

1. When this policy applies

PhotoStrip Studio is currently free while the product grows. This policy takes effect for a purchase when paid subscriptions, templates, downloads, storage or other products are offered. The checkout terms shown for a purchase form part of this policy.

2. Prices and taxes

Prices, currency, billing period and included features will be displayed before payment. Unless stated otherwise, prices include or exclude taxes as indicated at checkout. You are responsible for accurate billing and tax information and any bank, conversion or card-provider charges.

3. Subscriptions and renewal

A recurring subscription renews for the displayed billing period until cancelled. By subscribing, you authorise recurring charges to the selected payment method. We will clearly disclose automatic renewal before purchase and provide an accessible cancellation method.

4. Trials and promotions

Trial length, eligibility and conversion terms will be shown when offered. Unless checkout clearly says a trial will convert to paid access and obtains the required authorisation, it will not be charged automatically. Promotions may have reasonable eligibility, time and account limits and cannot be combined unless stated.

5. Cancelling a subscription

You may cancel through the account controls made available or by contacting hello@photostripstudio.com. Unless law or checkout terms provide otherwise, cancellation stops the next renewal and paid access continues until the end of the current paid period. Deleting an app, ignoring an invoice or stopping use does not by itself cancel a subscription.

6. Subscription refunds

Except where required by law or expressly stated at checkout, subscription charges are not refundable merely because you changed your mind or did not use the service, and partial billing periods are not prorated. If we incorrectly charge you, materially fail to provide the purchased service, or a mandatory consumer guarantee provides a remedy, contact us promptly and we will assess an appropriate correction, credit or refund.

7. Template and digital-product refunds

Because downloadable templates and digital products can be copied once supplied, change-of-mind refunds are generally unavailable after download or access has been provided, except where required by law. Before downloading, review the listing, supported format, licence and compatibility notes.

If a purchased file is materially defective, not as described or cannot be supplied, contact us with the order details and evidence. We may repair or replace it, provide a compatible version, issue credit or refund as required by law and reasonable in the circumstances.

8. Price changes

We may change prices and plan inclusions. A change to a recurring price will apply no earlier than the next renewal after reasonable advance notice, allowing cancellation before it takes effect. A completed one-time purchase will not be retrospectively repriced.

9. Failed payments

If payment fails, we may retry the charge, ask you to update the payment method, limit paid features or suspend paid access after reasonable notice. We will not intentionally delete customer-controlled project data solely because of a first failed payment without giving a reasonable opportunity to resolve it, subject to storage, security and legal constraints.

10. Account termination

If we end a paid service without cause before the end of a prepaid period, we will provide a proportionate refund for the unused period unless an equivalent continuation or migration is provided. Refunds are not ordinarily due where access is terminated for serious breach, fraud, chargeback abuse or unlawful conduct, subject to non-excludable rights.

11. Chargebacks and disputes

Please contact us before initiating a chargeback so we can investigate. Fraudulent or abusive chargebacks may result in account restriction. Nothing prevents you from exercising a lawful payment-dispute or consumer right.

12. Consumer rights and contact

Nothing in this policy excludes rights or remedies that cannot be excluded, including applicable Australian Consumer Law guarantees. Send billing questions and refund requests to hello@photostripstudio.com with the account email, order reference, purchase date and reason for the request.